Privacy Policy

Last updated: October 26, 2026

This policy explains how Radixum handles personal information when you visit radixum.com or buy our products.

Information we collect

• Order information shared with us by Paddle.com after you buy: your name, email address, country, product purchased, and order number.
• Messages you send us, such as support emails and their contents.

We do not collect or store payment card details. Payments are processed by Paddle.com, our Merchant of Record, under the Paddle Privacy Policy.

Cookies and tracking

This website does not use analytics, advertising, or tracking cookies. Our hosting and security provider may process technical data (such as IP address) to deliver the site and protect it from abuse.

How we use information

• To deliver your purchase and provide support
• To process refunds and prevent fraud
• To meet legal and tax obligations

We do not sell or rent your personal information, and we do not send marketing emails unless you ask us to.

Service providers

We share information only with providers who help us run the business: Paddle.com (payments), our website hosting and security provider, and our email provider.

Retention

We keep order records as long as required for tax and legal purposes, and support emails for up to 2 years.

Your rights

You can ask to access, correct, or delete your personal information, or object to how we use it. Depending on where you live (for example under the GDPR or CCPA) you may have additional rights, including the right to complain to a data protection authority. Email support [at] radixum.com and we will respond within 30 days.

Children

Our products are not intended for children under 16.

Changes

We will post any updates to this policy on this page with a new date.